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Privacy

Conner Academy Edge Privacy Notice

Who we are

Conner Academy Edge (the "Platform," called the HITA Platform in our Terms of Service) is operated by CTM Holdings LLC, a Georgia limited liability company doing business as Conner Academy, 4060 Peachtree Road, Suite 523, Atlanta, GA 30319, USA ("we," "us"). We are responsible for the personal information described in this notice. For privacy questions or requests, email nanci.crawford@conneracademy.com.

This notice covers the Platform subscription. Our website privacy policy covers conneracademy.com, newsletters and website forms. The Platform is for adults; you must be 18 or older to subscribe.

Where the Platform is available. The Platform is currently offered only to people who live outside the European Union, Iceland, Liechtenstein, Norway, the United Kingdom and Switzerland.

What we collect and why

Your account. Your name, email address and password, used to create your account, sign you in and keep it secure. Legal basis: our contract with you.

Billing. Your subscription plan, trial and renewal dates, and invoices. Card details are collected and stored by Stripe, on its own secure payment pages, not on the Platform; we never see or store your full card number. Legal basis: our contract with you and our tax and accounting obligations.

What you write on the Platform. This includes:

  • Coach Chat conversations and your Chat History
  • Assignments (Engagement Notes): descriptions, leader contracts, status updates and field remarks
  • My Journey: HITA Criteria, Self-Assessments (Readiness Summary, Proficiency Self-Rating, Portfolio of Work, Predisposition Self-Assessment, Where Do I Stand, Practitioner Frustrations), your Mastery Development Plan and your Mastery Journal
  • Wake-Up Calls you choose to keep
  • Peer Reflections posts, drafts and replies
  • your Practitioner Directory profile, if you choose to show it

We use this content only to provide these features to you. Legal basis: our contract with you.

Usage information. Counts of your activity, such as Coach messages sent, Self-Assessment entries saved and the date you were last active. We use these counts to understand how the Platform is used, to improve it, and to check in with subscribers who haven't used it for a while. These reports show numbers, not what you wrote. Legal basis: our legitimate interest in running and improving the Platform.

Wake-Up Call emails. Your email address, used to send a Wake-Up Call three times a week (Monday, Wednesday and Friday). You can stop them at any time with the link in each email; your subscription stays active. Legal basis: our contract with you.

Office Hours. If you book one-on-one time with Daryl Conner, we use the details you send by email to schedule, prepare for and bill the session. Legal basis: our contract with you.

Who can see what you write

  • Only you: Coach Chat, Chat History, Assignments, My Journey and saved Wake-Up Calls.
  • All Platform subscribers: Peer Reflections posts and replies, which appear under your name.
  • All Platform subscribers, only if you choose: your Practitioner Directory profile (name, focus area, bio and link), which is shown only if you tick "Show my profile in the directory." You can untick it at any time.
  • Conner Academy staff: Three named staff members (our founder, our platform developer and our administrative coordinator) can access Platform content, and only to fix a problem you have reported, to keep the Platform secure, or when the law requires it. We do not read your content for any other purpose.

The HITA Collective's monthly sessions and Slack channel are run by its members, not on the Platform. This notice does not cover them.

The Coach and artificial intelligence

The Coach is an artificial intelligence (AI) system, not a person. When you send the Coach a message, your message and the recent conversation are sent to Anthropic, the company that provides the AI model, to generate a reply. Anthropic processes this information on our behalf under its Commercial Terms and Data Processing Addendum. Under those terms, Anthropic does not use your conversations to train its AI models, and it automatically deletes them from its systems within 30 days, except where it must keep them longer to meet legal requirements or because they break its usage policy. Anthropic may process them in the United States and in other countries where it and its cloud providers operate. We don't send your name, email address or account ID with your Coach messages. Anthropic's current policies are at privacy.claude.com.

We also save your Coach conversations in your Chat History on the Platform so you can return to them; you can delete them at any time. We do not use your Coach conversations to train or improve the Coach. Coach replies are generated automatically and may be incomplete or wrong. They are not professional, legal or medical advice.

Information about your clients and other people

Please don't enter names or identifying details of your clients, their leaders or their organizations. Use roles or initials instead. If you do include information about other people, you are responsible for having the right to share it.

Service providers

We use these providers to run the Platform:

  • Vercel: hosting
  • Supabase: database and sign-in
  • Anthropic: the Coach
  • Stripe: payments and billing
  • Resend: emails sent by the Platform
  • ActiveCampaign: Wake-Up Call emails
  • [email and calendar provider]: email and calendar, used for support and for scheduling Office Hours (see A13)

Each provider may use your information only to provide its service to us. We do not sell your personal information or share it for advertising.

International transfers

We and our providers are based in the United States, and the Platform's hosting, database and email services store your information there. If you live outside the U.S., your information is transferred to the U.S. Coach messages are the one exception: Anthropic may also process them in other countries (see "The Coach and artificial intelligence").

How long we keep it

  • While your subscription is active: you control your content and can delete entries yourself.
  • Coach conversations: saved in your Chat History until you delete them or your account is deleted. Anthropic separately deletes them from its systems within 30 days.
  • After you cancel: you have 30 days to ask us to export your content. We then delete your Platform content within 90 days of cancellation.
  • Invoices and billing records: kept for 7 years for tax purposes.
  • Usage counts: kept for up to 24 months.
  • Peer Reflections posts: removed when your account is deleted, or earlier if you ask.

Your rights

You can ask us to:

  • show you the personal information we hold about you
  • correct it
  • export it
  • delete it
  • restrict how we use it, or object to how we use it

Where we rely on your consent, you can withdraw it at any time. To make a request, email nanci.crawford@conneracademy.com. We will respond within 30 days and may need to confirm your identity first.

You may also have the right to complain to the privacy regulator where you live.

Cookies

The Platform uses only the cookies needed to keep you signed in. It does not use advertising or analytics cookies. Stripe's payment pages set their own cookies, which Stripe's privacy policy covers.

Changes to this notice

If we make a material change, we will email subscribers at least 30 days before it takes effect and post the updated notice here with its new date.

Effective [date].